‘We, us, our’ refers to Arcimedia Web Systems. When we say ‘you’, it refers to any customer, user or visitor to our website. ‘Personal information’ relates to any information that identifies or can be used to identify you, whether that’s directly or indirectly. It might include, but not be limited to your first name, last name, email address, company, job title, phone number or any other information that’s collected whilst using this website.
We may change this policy from time to time so please do return to this page occasionally to ensure that you’re happy with any changes we’ve made. Any questions regarding this policy and our privacy practices should be sent by email to firstname.lastname@example.org. Alternatively, you can telephone 01543 899909.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of our newsletters. If you become a customer, we also obtain information from you so that we can provide products and services to you.
Information that is collected via our website
The personal information we collect might include your name, phone number, address, email address, IP address and information regarding what pages are accessed and when.
Cookies and tracking
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including: Facebook, Twitter, Instagram and Google+. These may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
If you become a customer what information is collected from you?
If you purchase a product or service from us then we will need to collect more information from you to enable us to fulfil our obligations to you. This information will depend on the product or service you require and the terms of the contract.
This information may be used to;
- process orders that you have submitted;
- carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested.
How long do we hold your information?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will never sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf may be passed your information, these can include; agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. These service providers may not operate within the European Union and may have different data protection laws to the EU.
By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
When we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and confidential.
Please be reassured that we will not release your information to third parties, unless you have requested us to do so as part of the delivery of a service or product, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crimes. For a full list of the 3rd parties we share data with, please get in touch with us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. By making an enquiry and initiating contact via our website, phone, email or via social media you are consenting that we may contact you in relation to this enquiry.
If you choose to sign up to receive ongoing communications with us, we will always give you the option to change this and opt out of future communications. You can change your marketing preferences at any time by contacting us by email: email@example.com. Alternatively, you can telephone 01543 899909.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if any of your information changes or becomes out of date, please email us at firstname.lastname@example.org. Alternatively, you can telephone 01543 899909. You have the right to ask for a copy of the information we hold about you.
Security of information
Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Any information (such as bank, credit or debit cards) is handled by the appropriate payment services directly; we do not handle or store this information.
Our website uses HTTPS so that all information transmitted via this is secure. However, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods: